Frequently Asked Questions

Are pets allowed to stay at Alaya Place?

Unfortunately pets are not allowed at Alaya Place.

Is smoking allowed?

Smoking is prohibited throughout the entirety of Alaya Place.

Is there parking available at Alaya Place?

Unfortunately there is no parking available, but there are plenty of car parks within a 3–5 minute walk from Alaya Place.

How do I receive my mail, parcels, and food delivery?

All units come with their own mailbox. Food and package deliveries can be delivered directly to your door or stored at the lobby concierge upon request.

What services are included?

• Multilingual concierge service
• Housekeeping services twice a week
• Linen and towel changing service once a week
• Complimentary self-service laundry
• 24-hour security guard service with CCTV
• Repair and maintenance services
• Personal mailbox
• Dry cleaning services (extra charges apply)

In case of an emergency, who do I contact?

If you need help from the police, fire services department, or an ambulance, dial 999. For non-emergency issues, please contact our Alaya Place team at (+852) 5169-3141. We will be happy to help.

Who do I contact for maintenance and repairs?

Please call our Alaya Place team at (+852) 5169-3141, we accept calls from 09:00 - 19:00 (Monday to Friday) or feel free to reach out to our 24-hour security team. 

What types of payment does Alaya Place accept?

We accept bank transfer, FPS, and cheques.

When is my rent due?

Rent is due every month starting from your commencement date.

What is the minimum length of stay?

The minimum length of stay at Alaya Place is 3 months.

Can I leave before my contract ends?

You can cancel your contract and leave at any time with one month's written notice in advance. However, by doing so you will forfeit your one-month security deposit.

Can I extend my length of stay?

If you wish to extend your stay, please call our Alaya Place team at (+852) 5169-3141, we accept calls from 09:00 - 19:00 (Monday to Friday), subject to availability.

What is included in my rent?

Utilities, management fee, government rates and rents, Wifi, House keeping service and linen / towel replacement, 24-hour security, complimentary laundry.